Your photos stay yours.
How Offload handles your data — written so you can actually understand it.
— Effective April 17, 2026
Who we are
Offload is a desktop application made by Marcus Andrew Productions Inc. ("we", "us", "Offload"). We're a small independent studio building tools for working photographers. We can be reached at support@arvaum.io.
The short version
Offload runs on your computer. Your photos never leave your machine. The only data we receive on our servers is what's required to verify your license and let you sign in. If you connect Google Calendar, your event details are read into Offload locally to label folders by property address — they're never sent to our servers either.
What information we collect
Account information
When you create an Offload account, we collect:
- Your email address (used to sign in and contact you about your account)
- Your display name, if you provide one
- A hashed password (we never see or store your plain-text password)
Device information
To enforce our 2-device license limit, Offload reads your Mac's Hardware UUID (a stable identifier built into your computer) and machine name. This is sent to our license server when you sign in or check your license status.
Subscription and billing
If you subscribe, payment is processed by Stripe. We never see or store your credit card details — only Stripe does. We receive Stripe's confirmation that you're a paying customer, your subscription tier (monthly or lifetime), and the dates of your billing periods.
Google account data (only if you connect Google Calendar)
If you choose to connect your Google account so Offload can pre-fill today's shoots from your calendar, we request read-only access to your calendars. With your permission, Offload reads:
- Your Google account email address (to display which account is connected)
- The list of calendars you own or subscribe to (so you can pick which one Offload reads from)
- Today's events from your selected calendar — specifically the event title, location, and start time
This data is read directly from Google to your computer. It never touches our servers. When you click "Disconnect Google" in Offload's settings, the access tokens are deleted from your Mac immediately.
How we use this information
- Account info — to authenticate you, send you password-reset emails, and answer support requests
- Device info — to enforce the 2-device license cap and identify which machines have a valid license
- Subscription info — to decide whether your license is currently active and to handle renewals or cancellations
- Google Calendar data — to populate Offload's job list with today's property addresses, so you don't have to type them in. Used only within the running Offload app, only on your computer, only at the moment you choose to read from your calendar
What we don't do with your data
- We don't sell your data to anyone, ever
- We don't share it with advertisers, analytics companies, or data brokers
- We don't store your calendar events on our servers
- We don't access, read, upload, or analyze the photos you organize with Offload
- We don't use your Google data to train any machine-learning model
Google API limited-use compliance
Offload's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
In plain English: the only thing Offload does with your Google Calendar data is read today's events to suggest property addresses inside the app. We don't transfer it elsewhere, we don't show it to humans, and we don't use it for advertising.
Third-party services we rely on
- Google APIs — to read your calendar events when you connect Google Calendar
- Stripe — to process subscription payments
- Hostinger — to host our license server and account portal
Each of these services has its own privacy policy that governs its handling of your data.
Data retention
- Your account — kept until you ask us to delete it. Email support@arvaum.io with the subject "Delete my account" and we'll remove your account within 7 days.
- Google Calendar tokens — stored locally on your Mac in Offload's app-data directory. Deleted immediately when you click "Disconnect" in Settings, or when you uninstall Offload.
- License records — retained as long as your license is active, plus up to 24 months after cancellation for fraud-prevention and accounting purposes.
- Stripe transaction records — retained per Stripe's policies and applicable tax law (typically 7 years).
Your rights
Regardless of where you live, you have the right to:
- Access — ask what data we hold about you
- Correct — fix anything that's wrong
- Delete — have your account and data removed
- Disconnect — revoke Google Calendar access from inside Offload, or anytime via your Google account permissions page
- Cancel — end your subscription at any time from inside Offload or your account portal
Email support@arvaum.io for any of these.
Security
We hash passwords with bcrypt (a strong slow-by-design algorithm), serve all traffic over HTTPS, and limit access to our production systems. No system is perfectly secure — if you ever suspect your account has been compromised, email us immediately.
Children's privacy
Offload is a professional tool for working photographers. It's not directed at children under 13, and we don't knowingly collect data from anyone under 13. If you believe we've inadvertently received such data, contact us and we'll delete it.
International users
Offload is operated from the United States. By using it, you understand that your data will be processed in the U.S. We respect the same privacy commitments regardless of where you live.
Changes to this policy
If we change this policy in a way that materially affects how we handle your data, we'll email registered users and update the effective date at the top of this page. Continued use of Offload after a change means you accept the new policy.
Contact
Questions, concerns, or requests:
Marcus Andrew Productions Inc.
Email: support@arvaum.io